{"id":6524,"date":"2026-06-16T16:57:11","date_gmt":"2026-06-16T16:57:11","guid":{"rendered":"https:\/\/lareirasedgaralexandre.com\/resolucao-de-litigios-de-consumo\/"},"modified":"2026-07-09T16:31:53","modified_gmt":"2026-07-09T16:31:53","slug":"consumer-dispute-resolution","status":"publish","type":"page","link":"https:\/\/lareirasedgaralexandre.com\/en\/consumer-dispute-resolution\/","title":{"rendered":"Consumer Dispute Resolution"},"content":{"rendered":"\t\t
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The European Union has created a website to support consumers to submit their complaints about any dispute in which they are involved. In this context, we provide all the information so that you can exercise your right of complaint with an official entity, third and impartial to the process, (\u201cdispute resolution entity\u201d) that will help you to resolve the dispute in question.<\/p>

So, if you were dissatisfied with the purchase of a good or service, or with the solution we presented to resolve the situation, you can access this official website\u00a0https:\/\/webgate.ec.europa.eu\/odr\/main\/?event = main.home.show<\/a>\u00a0and expose your dispute.<\/p>

What is alternative dispute resolution?<\/p>

Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in the Courts.<\/p>

As a general rule, the procedure is as follows: the client asks an impartial third party to act as an intermediary between you and the trader who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution.<\/p>

You may know the concept of alternative dispute resolution by another name: \u2018mediation\u2019, \u2018conciliation\u2019, \u2018arbitration\u2019 or \u2018competent committee in the context of consumer disputes\u2019.<\/p>

Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.<\/p>

In the event of a consumer dispute, the consumer may have recourse to the following alternative dispute resolution entities:<\/p>

CNIACC \u2013 National Center for Consumer Conflict Information and Arbitration<\/p>

https:\/\/www.cniacc.pt\/en\/<\/a><\/p>

CACCL \u2013 Lisbon Arbitration Center for Consumer Conflicts<\/p>

http:\/\/www.centroarbitragemlisboa.pt\/<\/a><\/p>

CACCVA \u2013 Vale do Ave Consumer Conflict Arbitration Center \/ Arbitral Tribunal<\/p>

http:\/\/www.triave.pt<\/a><\/p>

CICAP \u2013 Porto Consumer and Arbitration Information Center (Consumer Arbitral Tribunal)<\/p>

http:\/\/www.cicap.pt<\/a><\/p>

CIMAAL \u2013 Algarve Consumer Information, Mediation and Arbitration Center<\/p>

http:\/\/www.ciab.pt\/pt\/<\/a><\/p>

CIAB \u2013 Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)<\/p>

http:\/\/www.ciab.pt\/pt\/<\/a><\/p>

CIMPAS \u2013 Insurance Information, Mediation and Ombudsman Center<\/p>

https:\/\/www.cimpas.pt\/<\/a><\/p>

According to Law No. 144\/2015 for dispute resolution see:<\/p>

CNIACC \u2013 Telephone: 21 384 7484<\/p>

E-mail:\u00a0cniacc@fd.unl.pt<\/a>\u00a0Website:\u00a0https:\/\/www.cniacc.pt\/pt\/<\/a><\/p>

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The European Union has created a website to support consumers to submit their complaints about any dispute in which they are involved. In this context, we provide all the information so that you can exercise your right of complaint with an official entity, third and impartial to the process, (\u201cdispute resolution entity\u201d) that will help […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6524","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/pages\/6524","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/comments?post=6524"}],"version-history":[{"count":4,"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/pages\/6524\/revisions"}],"predecessor-version":[{"id":6538,"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/pages\/6524\/revisions\/6538"}],"wp:attachment":[{"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/media?parent=6524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}