{"id":7530,"date":"2026-06-18T17:46:55","date_gmt":"2026-06-18T17:46:55","guid":{"rendered":"https:\/\/lareirasedgaralexandre.com\/our-services\/assistencia-pos-venda\/"},"modified":"2026-07-21T13:29:37","modified_gmt":"2026-07-21T13:29:37","slug":"technical-assistance","status":"publish","type":"page","link":"https:\/\/lareirasedgaralexandre.com\/en\/our-services\/technical-assistance\/","title":{"rendered":"Services &#8211; Technical Assistance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7530\" class=\"elementor elementor-7530 elementor-4873\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3701f319 e-flex e-con-boxed e-con e-parent \" data-id=\"3701f319\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;is_sticky&quot;:&quot;off&quot;}\">\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-6faea802 elementor-widget elementor-widget-spacer\" data-id=\"6faea802\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78730802 e-con-full e-flex e-con e-child \" data-id=\"78730802\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;is_sticky&quot;:&quot;off&quot;}\"><div class=\"elementor-element elementor-element-4606c908 e-con-full e-grid e-con e-child \" data-id=\"4606c908\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;is_sticky&quot;:&quot;off&quot;}\">\t\t<div class=\"elementor-element elementor-element-6bbb2be0 elementor-widget elementor-widget-image\" data-id=\"6bbb2be0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"960\" src=\"https:\/\/lareirasedgaralexandre.com\/wp-content\/uploads\/2026\/07\/assitencia-pos-venda.jpg\" class=\"attachment-full size-full wp-image-7531\" alt=\"\" srcset=\"https:\/\/lareirasedgaralexandre.com\/wp-content\/uploads\/2026\/07\/assitencia-pos-venda.jpg 800w, https:\/\/lareirasedgaralexandre.com\/wp-content\/uploads\/2026\/07\/assitencia-pos-venda-250x300.jpg 250w, https:\/\/lareirasedgaralexandre.com\/wp-content\/uploads\/2026\/07\/assitencia-pos-venda-768x922.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t<div class=\"elementor-element elementor-element-5c71a91 e-con-full e-grid e-con e-child \" data-id=\"5c71a91\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;is_sticky&quot;:&quot;off&quot;}\">\t\t<div class=\"elementor-element elementor-element-1ad2a563 elementor-widget elementor-widget-steelnova-text-editor\" data-id=\"1ad2a563\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"steelnova-text-editor.default\">\n\t\t\t\t\t\r\n<div class=\"text-editor\" data-widget-type=\"single\" data-widget-cat=\"steelnova\">\r\n    <p>At <strong>Edgar Alexandre, Lda.<\/strong>, all our equipment benefits from the legal warranty period, guaranteed by the respective manufacturer of each model.<\/p><p>\u00a0<\/p><p>To make the entire service process simpler and more efficient, we have a dedicated Technical Assistance Service (SAT) team to support our customers whenever necessary. Our team provides support in diagnosing faults, replacing components, and managing the entire warranty process with the manufacturer.<\/p><p>\u00a0<\/p><p>Our goal is to minimize resolution time, providing close and effective monitoring so that your equipment is always operational when you need it most.<\/p><h5>\u00a0<\/h5><h5>Our Assistance Services<\/h5><p>\u00a0<\/p><p>Our team is prepared to assist you throughout the warranty process. After its completion, you can always count on our support and the solutions your equipment needs.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t<div class=\"elementor-element elementor-element-2ba03d9c e-flex e-con-boxed e-con e-parent \" data-id=\"2ba03d9c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;is_sticky&quot;:&quot;off&quot;}\">\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-2d0c7a6e elementor-widget elementor-widget-spacer\" data-id=\"2d0c7a6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t<div class=\"elementor-element elementor-element-58ac73e7 e-flex e-con-boxed e-con e-parent \" data-id=\"58ac73e7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;is_sticky&quot;:&quot;off&quot;}\">\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-25f450c0 e-con-full e-flex e-con e-child \" data-id=\"25f450c0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;is_sticky&quot;:&quot;off&quot;}\"><div class=\"elementor-element elementor-element-494e31c e-con-full wow fadeInUp e-flex e-con e-child \" data-id=\"494e31c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;is_sticky&quot;:&quot;off&quot;}\">\t\t<div class=\"elementor-element elementor-element-1eae3458 elementor-widget elementor-widget-steelnova-heading\" data-id=\"1eae3458\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"steelnova-heading.default\">\n\t\t\t\t\t\r\n<div class=\"heading\">\r\n    \r\n    \r\n    <h5 class=\"heading__title\">\r\n        Do you have an idea? We can help you!    <\/h5>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7721d35d elementor-widget elementor-widget-steelnova-text-editor\" data-id=\"7721d35d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"steelnova-text-editor.default\">\n\t\t\t\t\t\r\n<div class=\"text-editor\" data-widget-type=\"single\" data-widget-cat=\"steelnova\">\r\n    <p>We have an experienced team to help you in all phases of your project.<\/p><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t<div class=\"elementor-element elementor-element-768729d5 e-con-full e-flex e-con e-child \" data-id=\"768729d5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;is_sticky&quot;:&quot;off&quot;}\"><div class=\"elementor-element elementor-element-67147eca e-con-full e-flex e-con e-child \" data-id=\"67147eca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;is_sticky&quot;:&quot;off&quot;}\">\t\t<div class=\"elementor-element elementor-element-6acb3668 elementor-widget elementor-widget-steelnova-heading\" data-id=\"6acb3668\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"steelnova-heading.default\">\n\t\t\t\t\t\r\n<div class=\"heading\">\r\n    \r\n    \r\n    <div class=\"heading__title\">\r\n        Contact Us    <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a5e2d68 elementor-widget elementor-widget-steelnova-icon\" data-id=\"5a5e2d68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"steelnova-icon.default\">\n\t\t\t\t\t\r\n<div class=\"cs-icon-wrapper\" data-widget-type=\"single\" data-widget-cat=\"steelnova\">\r\n    <i aria-hidden=\"true\" class=\"far fa-envelope-open\"><\/i><\/div >\t\t\t\t<\/div>\n\t\t\t\t<\/div>\r\n\t\t<div class=\"elementor-element elementor-element-7e392b0f e-con-full e-flex e-con e-child \" data-id=\"7e392b0f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;is_sticky&quot;:&quot;off&quot;}\">\t\t<div class=\"elementor-element elementor-element-25254d55 elementor-widget elementor-widget-steelnova-wpcf7\" data-id=\"25254d55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"steelnova-wpcf7.default\">\n\t\t\t\t\t<div class=\"cs-wpcf7\" data-widget-type=\"single\" data-widget-cat=\"steelnova\">\r\n    \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6864-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"6864\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/7530#wpcf7-f6864-o1\" method=\"post\" class=\"wpcf7-form init grid wpcf7-form-6864\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6864\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6864-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"grid__item grid__item--fluid\"> \n        <label for=\"your-name\">Name<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"your-name\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n    <\/div>\n    <div class=\"grid__item grid__item--fluid\"> \n        <label for=\"your-email\">Email<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"your-phone\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n    <\/div>\n    <div class=\"grid__item grid__item--fluid\"> \n        <label for=\"your-message\">Message<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-487\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"your-message\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please describe how we can help you...\" name=\"textarea-487\"><\/textarea><\/span>\n    <\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e86b50d elementor-widget elementor-widget-steelnova-button\" data-id=\"5e86b50d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"steelnova-button.default\">\n\t\t\t\t\t\r\n<a class=\"cs-button cs-button--primary box-gradient\" data-type=\"submit\" data-form-id=\"6864\" data-widget-type=\"single\" data-widget-cat=\"steelnova\">\r\n    \r\n<span class=\"cs-button__icon\">\r\n    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\">\r\n        <path d=\"M5.39401 0.251055C5.72875 -0.083685 6.27133 -0.083685 6.60607 0.251055L11.749 5.39398C12.0837 5.72872 12.0837 6.27132 11.749 6.60605L6.60607 11.749C6.27134 12.0837 5.72874 12.0837 5.39401 11.749C5.05928 11.4142 5.0593 10.8717 5.39401 10.5369L9.07372 6.85717H0.857149C0.38378 6.85717 3.49814e-05 6.47338 0 6.00002C2.76113e-08 5.52662 0.383759 5.14286 0.857149 5.14286H9.07372L5.39401 1.46312C5.05928 1.1284 5.0593 0.585797 5.39401 0.251055Z\" fill=\"white\"\/>\r\n    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Our team provides support in diagnosing faults, replacing [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":6827,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7530","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/pages\/7530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/comments?post=7530"}],"version-history":[{"count":20,"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/pages\/7530\/revisions"}],"predecessor-version":[{"id":7764,"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/pages\/7530\/revisions\/7764"}],"up":[{"embeddable":true,"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/pages\/6827"}],"wp:attachment":[{"href":"https:\/\/lareirasedgaralexandre.com\/en\/wp-json\/wp\/v2\/media?parent=7530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}